Privacy Policy

Last updated: . This policy describes how Dynlyboosten uses your information in connection with our courier and small errand services.

Information we collect

When you use our courier, parcel handover, or small errand services, we may collect:

  • Name, email address, and phone number
  • Delivery and collection addresses
  • Details of your bookings and communications with us
  • Technical data such as IP address and browser type when you use our website

We use this information to arrange handovers, run errands, and communicate with you about your bookings.

How we use your information

We use the information you provide to:

  • Schedule parcel handovers and coordinate small errands
  • Send confirmations and updates about your bookings
  • Respond to enquiries and support requests
  • Improve our website and services
  • Comply with legal obligations

Legal basis for processing

We process your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our processing is based on:

  • Your consent where we have asked for it
  • Performance of our contract with you (providing courier and errand services)
  • Our legitimate interests in operating and improving our business, where appropriate
  • Legal obligations where we are required to collect or retain data by law

Disclosure and sharing of information

We do not sell your personal information. We may share your details:

  • With the other party to a handover when needed to complete the service
  • With service providers who assist us (e.g. hosting, analytics), under agreements that protect your information
  • When required or permitted by Australian law or to protect our rights

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, in line with the Privacy Act 1988 (Cth) and the APPs. Data is used only for the purposes described in this policy.

Your rights and choices

Under the Australian Privacy Principles you may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise these rights, contact us using the details in the Contact section below.

International data transfer

Some of our service providers (for example, for hosting or analytics) may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient complies with privacy standards comparable to those under the Privacy Act 1988 (Cth), or we rely on permitted exceptions under the APPs.

Data retention

We keep your personal information only for as long as necessary to provide our services, fulfil legal obligations, and resolve disputes. When information is no longer needed, we delete or de-identify it in accordance with our retention practices and the APPs.

Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take steps to delete it.

Third-party services

Our website and services may use the following third-party services, which may collect or process data as described in their own policies:

  • Google Ads conversion tracking: used to measure the effectiveness of our advertising
  • Google Ads remarketing: used to show relevant ads to visitors who have previously visited our site
  • Google Analytics: used to understand how visitors use our website
  • Google Maps API: used to display maps and location-related features

Use of these services is subject to Google’s privacy policy. You can manage ad and analytics preferences via your browser and Google account settings.

Use of cookies

We use cookies and similar technologies to remember your preferences, keep the site working, and analyse usage. For more detail, see our Cookies policy.

Policy updates

We may update this Privacy Policy from time to time. The current version will be published on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

For questions about this Privacy Policy or your personal information, contact us at support-center@dynlyboosten.world or via our contact page.