Return Policy

Australian Consumer Law

This Return Policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any consumer guarantees or other rights you have under the ACL. Where our services do not meet a consumer guarantee (for example, services not fit for purpose or not delivered with due care and skill), you may be entitled to a remedy such as a refund, re-supply, or compensation. We will not charge you for resolving such failures.

Return period

For cancellations of booked services (parcel handover or errand) that have not yet been performed, you may cancel and request a refund in line with the timeframes below:

• Cancellation more than 24 hours before the booked time: full refund of any amount paid for that booking, where applicable.
• Cancellation within 24 hours of the booked time: refund may be subject to a partial deduction to cover costs we have already incurred, unless otherwise required by the ACL.

For change of mind after a service has been completed, we do not offer returns or refunds except where required by the ACL.

Return conditions

To be eligible for a refund or re-supply in line with this policy:

• You must contact us within a reasonable time after the booking or service
• You must provide accurate details of the booking and the reason for your request
• Where the ACL applies (e.g. service failure), we will assess your request in accordance with your consumer rights

Return shipping cost

Where a refund or return relates to a cancelled booking that has not been performed, we do not charge you for “return shipping” as no physical return is involved. Any refund will be of the amount you paid for that booking, minus any applicable deduction as set out in the Return period section. Where the Australian Consumer Law entitles you to a remedy (e.g. re-supply of a service), we will not pass on the cost of that remedy to you where the failure was our responsibility.

Return process

To request a refund or raise an issue:

• Contact us by email or via our contact page using the details in the Contact section below
• Include your name, booking reference (if any), and a clear description of your request
• We will respond within a reasonable time and, where a refund is approved, process it using the same method you used to pay (or another method agreed with you)

Non-returnable items

Our services are courier, parcel handover, and small errand services. Once a handover or errand has been completed as agreed, the service itself is not “returnable” in the sense of returning a physical product. We do not offer refunds for change of mind after completion. If you believe the service was not provided as agreed or did not meet consumer guarantees, please contact us and we will assess your request in line with the ACL and this policy.

General legal requirements

This policy is governed by the laws of Australia. Your rights under the Australian Consumer Law and other applicable Australian laws cannot be excluded by this policy. We will handle refunds and complaints in good faith and in accordance with our legal obligations.

Order cancellation policy

You may cancel a booking (parcel handover or errand) before the scheduled time by contacting us as soon as possible. We will do our best to accommodate changes. Cancellation terms depend on how close the booked time is and whether we have already committed resources. Refunds for cancelled bookings are as set out in the Return period and Refund procedure sections.

Refund procedure

When a refund is approved:

• We will process the refund using the same payment method you used, or another method agreed with you
• Refunds are typically processed within a reasonable period (e.g. 5–10 business days) depending on your financial institution
• If we cancel a booking due to circumstances on our side, we will refund any amount you have paid for that service in full

Completed services

Once a handover or errand has been completed as agreed, we do not offer refunds for change of mind. If you believe something went wrong with the service or that it did not meet consumer guarantees, please contact us and we will look into it in line with the ACL and this policy.

Contact

For cancellation requests, refund requests, or questions about this Return Policy, contact us at support-center@dynlyboosten.world or via our contact page.